Domain + AI

Ops / HR / Support + AI

SOPs, screening rubrics, support drafts — humans decide, AI drafts.

1–2 weeks · one SOP with a human gate

0/11 lessons on this path

Mastery syllabus

1. 1 · One painful weekly task

   Not a company rewrite.

   • An agent is a clerk with a checklist10 min
   • One painful weekly task9 min
   • One team brain10 min

2. 2 · Gates and policy

   People, money, legal: human decides.

   • Where AI must not decide9 min
   • One-page AI policy10 min
   • Teach the team12 min

3. 3 · Playbook and handoff

   Verbs, one approver, someone else runs it next week.

   • Rewrite the SOP as a playbook12 min
   • If only you can run it, it is not ops12 min
   • Become the AI person9 min

4. 4 · Stay the AI person

   A teammate afraid of replacement gets a seat on the gate.

   • One team brain10 min
   • Tools, not magic10 min

Simulation labs

• Clerk with a checklist

  Stop rule on the desk.

  Open the lab

• Pick one SOP

  Draft is cheap. Deciding is not.

  Open the lab

• Playbook

  Star the draft steps. Name who sends.

  Open the lab

• Handoff

  You do not type.

  Open the lab

The project that hires

One gated playbook the team uses weekly

1. Name the SOP.
2. AI drafts. Named human approves.
3. Teach one other person to run it.

Interview room

• Rewrite a messy SOP as a playbook with one approval step.
• A ticket bot is polite and wrong. How do you catch it this week?
• Walk a 30-minute handoff. Who types?
• People, money, legal — auto or wait?

Resume lines that hire

• Turned a messy SOP into a gated AI playbook used by the team weekly.